We have a variety of delivery options from next day to standard delivery. Read our Delivery & Returns page for more information.
We can deliver all over the World except for a small selection of countries. Contact us for more info.
We are happy to offer a full refund within 28 days of delivery (14 days for sale goods), providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition).
All our shoes come with a plastic film on the sole. This must be removed before wear. If you fail to remove this the sole will wear down unevenly.
Please remove this just before you wear them on your wedding day to protect them when being tried on.
Note once this is removed the shoes are non returnable if unsuitable this does not effect you statuary rights.
As we have used the softest leather soles to give our brides the luxury they deserve. Unfortunately due to the nature of the product, the soles will wear down over time.
This depend on what your shoes are made of;
Kid Suede this is very delicate so be very careful when cleaning. You could try using a specialist cleaning block called Wholly - this should be available in most good shoe repair shops
Metallic dusted suede You can clean this using a soft white, slightly damp cloth, be careful when doing this to not rub the suede to much as this could remove some on the metallic dusting. Then leave to dry naturally.
Satin This can be cleaned using a soft white, slightly damp cloth, be careful when doing this to not damage the fabric, then leave to dry naturally.
Leather can be cleaned using a soft white damp cloth and left to dry naturally
All Charlotte Mills shoes are hand made and very delicate, they are not designed to be worn daily. Diamante's may be lost if they are caught or snagged. Replacements are available please email firstname.lastname@example.org for more info.
Store your shoes in the box with the tissue paper and dust bag they come with. Keep them in a dry, damp free place to ensure they stay a beautiful.
About Charlotte Mills Shoes
Each of Charlotte’s shoe designs are handmade in Spain. The factory Charlotte has selected to work with has been making shoes for over 50 years which is evident in the attention to detail and quality of the finished product.
Euro 36/ UK 3 / 5.5-6 USA Euro 37/ UK 4 / 6.5-7 Euro 38/ UK 5 / 7.5-8 Euro 39/ UK 6 / 8.5-9 Euro 40/ UK 7 / 9.5-10 Euro 41/ UK 8 / 10.5-11
Note if you are in between sizes, we would recommend going for the the smaller size in most of our shoes. (However Anabel / Ana / Anastsia / Beatrice / Blossom / Blond fit true to size).