Shipping & Returns
UK
Standard - £6.50
Your Parcel will be sent via Royal Mail Tracked and Signed for.
Royal Mail 24 Hour Tracked - £8.95
Your Parcel will be sent via Royal Mail Tracked and Signed for. After your shoes are dispatched, you should receive within one working day. Cut off for guaranteed same-day dispatch is 12pm.
Royal Mail 48 Hour Tracked - £7.50
Your Parcel will be sent via Royal Mail Tracked and Signed for. After your shoes are dispatched, you should receive within two working days. Cut off for guaranteed same-day dispatch is 12pm.
EUROPE
Europe - DHL Express with On Demand Delivery (2-3 days) - £24.00
Orders sent to EU countries will be liable to pay import charges when they arrive in at their destination country.
Charges can vary widely from country to country, so we would advise checking with your local customs office to ascertain what you will be liable to pay when your order arrives. Charlotte Mills Ltd. have no control over these charges and we aren’t able to predict what they may be. We are also unable to cover these custom charges as they are raised when the parcel reaches its destination or shortly thereafter and must be paid by the customer.
REST OF WORLD
Worldwide fast delivery with DHL Express
With Express delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service.
USA & North America - Express delivery DHL with On Demand Delivery (2-3 days) - £25
Shipping to the US & North America has an approximate transit time of 2-3 working days with DHL Express Worldwide (with in-flight options).
Rest Of World (Including Australia & New Zealand) - Express delivery DHL with On Demand Delivery (2-3 days) - £35
Shipping to the rest of the world has an approximate shipping time of 2-3 working days with DHL Express Worldwide (with in-flight options).
All subject to orders placed on a weekday before 12pm, orders placed after 12pm will be shipped the next working day, also excludes Saturday delivery. All deliveries are subject to delays due to unforeseen circumstances.
Please note orders shipped to countries outside the UK may be subject to additional Sales Taxes and Import Duties, which the buyer is responsible for.
This is all listed in our terms and conditions.
Returns
We are happy to offer a full refund within 14 days of delivery (28 days for International customers), providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition).