Royal Mail 24 Hour Tracked - £7.00
Your Parcel will be sent via Royal Mail Tracked and Signed for. After your shoes are dispatched, you should receive within one working day.
Royal Mail 48 Hour Tracked - £4.50
Your Parcel will be sent via Royal Mail Tracked and Signed for. After your shoes are dispatched, you should receive within two working days.
Europe - £20.00
Your Parcel is sent with a courier and will take approx 14 working days. However this is just a guide and could take longer due to covid and brexit disruptions.
Now that the UK is no longer in the EU, customs charges may apply to the import of goods into your country - these can vary widely from country to country, so we would advise checking with your local customs office to ascertain what you will be liable to pay. Charlotte Mills Ltd. have no control over these charges and we aren’t able to predict what they may be. We are also unable to cover these custom charges and import duties as they are raised when the parcel reaches its destination or shortly thereafter and must be paid by the customer.
Australia and USA - £20.00
Your Parcel is sent with a courier and will take approx 3 to 5 working days.
All subject to orders placed on a weekday before 12pm, orders placed after 12pm will be shipped the next working day, also excludes Saturday delivery. All deliveries are subject to delays due to unforeseen circumstances.
Please note orders shipped to countries outside the UK may be subject to additional Sales Taxes and Import Duties, which the buyer is responsible for.
Returns and Exchanges
We are happy to offer a full refund within 28 days of delivery (14 days for sale goods), providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition). Please note shoes have a beautifully soft leather sole, which marks easily. Only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition. Your shoes may have a protective film on the soles- please note once this is removed shoes are non-returnable. However we advise you do remove the film just before you wear them on your special day.
If you would like to exchange your shoes for another style or size, please note this on the returns docket and we will arrange for this when the shoes arrive back to us. We will advise delivery information for your new pair when they are ready for dispatch.
Please note returns are processed when they arrive with us, this process can take 7-10 working days. Once we have processed the refund with our card payment company it can take 7 working days for the funds to clear back into your account.
We offer FREE RETURNS over £150 in the UK.
For Free Returns in the UK (over £150.00) Please use the Royal Mail free postage label enclosed in your box. You will then need to drop this at the local post office.
Keep a note of your returns tracking info as proof of postage.
Please send your returns to:
St Chads Offices,
Please enclose you order number and name along with the reason for the return.
If you are returning from outside the UK:
The original commercial invoice will be required. This MUST be enclosed with shipping documents, on the outside of the package. Failure to enclose this document may lead to customs charges that you will be responsible for. You MUST mark your package clearly with the words ‘RETURNED GOODS’. This ensures that UK customs authorities do not charge import duty. If your package is not clearly marked and duty is charged it is regrettable that Charlotte Mills Ltd will refuse delivery.
The cost of return postage and loss of any items returned to us is your responsibility and we therefore recommend that you use a delivery service that insures you for the value of the goods.
If you are returning goods from the EU, you will need to return your shoes to our European hub - please get in touch with us on firstname.lastname@example.org to obtain the address details.
Please email email@example.com if you need more information on returning your shoes.