Delivery & Returns

DELIVERY CHARGES

Standard Delivery - £6.50 (Royal Mail Tracked & Signed)

FREE standard shipping on orders over £240

24 Hour Tracked & Signed - £8.95

48 Hour Tracked & Signed - £7.50

Orders placed before 12pm (Mon-Fri) are dispatched the same working day.

EUROPE (Including Ireland)

FREE shipping to Europe on orders over €305

Standard Shipping - €18. Duties and VAT included - no surprise charges on delivery.

Express Shipping - €30. Duties and VAT included - no surprise charges on delivery.

USA

Standard Shipping - $27 (approx. 3-5 working days). Import duties included in the price you see.

Express Shipping - $41 (approx. 1-3 working days). Import duties included in the price you see.

Applicable state sales tax is calculated at checkout. No additional import duty payment should be required on delivery.

AUSTRALIA

FREE standard shipping on orders over $555 AUD

Standard Shipping - $39 AUD (approx. 5-9 working days). GST included in the price you see.

Express Shipping - $77 AUD (approx. 3-6 working days). GST included in the price you see.

For orders up to AU $1,000, GST is included in the price shown and no additional charge should be required on delivery. Orders over AU $1,000 may go through formal customs processing.

REST OF WORLD

Rest Of World - Standard delivery - £20. Approx. 3-6 working day transit time (dependent on location).

Rest Of World - Express delivery - £35. Approx. 1-5 working day transit time (dependent on location).

Duties and taxes calculated at checkout for international destinations outside of Europe.

Orders placed after 12pm may be shipped the next business day. All deliveries are subject to delays due to unforeseen circumstances (Listed in our T&Cs)

If you have any concerns or questions regarding international shipping, please do not hesitate to contact our customer service team info@charlottemillsbridal.com

For information on Returns, please see here.

RETURNS AND EXCHANGES

Accessories: Earrings, Hair Combs and Necklaces

We work hard to provide as much information as possible for our products. Unfortunately, due to hygiene reasons, we are unable to accept returns on our earrings. Necklaces can be returned for a full refund, exchange or store credit within 14 days of receipt (in line with our regular policy).

Charlotte Mills products: Shoes, Clothing & Accessories:

We are happy to offer a refund within 14 days of delivery (28 days for our international customers), providing items are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition). Please note, shoes have a beautifully soft leather sole, which can mark easily. Please only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition. Your shoes may have a protective film on the soles- please note once this is removed shoes are non-returnable. However we advise you do remove the film just before you wear them on your special day.

Dresses need to be returned to us with no makeup or tan marks. Any dresses returned in this condition may not be eligible for a refund or exchange.

To return your item to us, just scan the QR code that arrives with your shoes, or visit our returns portal here.

Here, you will be able to input the reasons for your return and generate a returns label.

Customers returning their item(s) for a refund will be charged a £5.99 handling fee to cover the cost of shipping and processing their return. Returns labels for exchanges or store credit are complimentary (excluding sample sale purchases).

Sample Sales and Preloved Orders:

Our sample sale features one-off samples, archive styles and limited-edition pieces that will not be restocked.

To help keep these exceptional prices possible, returns accepted under our standard Sample Sale policy will be issued as a credit note. We recommend checking our size guide and product details carefully before placing your order.
Nothing in this policy affects your statutory consumer rights.

International Returns

Return labels for our international customers, returning goods for a refund, are subject to a “Handling Fee” which will be deducted from your refund total. These fees are outlined below:

US & North America - £20

Europe (Ireland, Austria, Belgium, France, Germany, Italy, Spain, Netherlands, Lithuania, Switzerland, Sweden) - £15

ROW (Australia, New Zealand, Cyprus, Luxembourg, Malta, Greece, USA, UAE, Greece) - £20

Unfortunately, we are unable to offer returns labels for the following destinations at this time:-

Belarus

Moldova

Russia

Åland Islands

For the above destinations, customers are still able to generate a return request via our portal, but you must purchase a suitable label and return to us at your earliest convenience. Any losses incurred during your return will be your responsibility in this instance and we therefore recommend that you use a delivery service that insures you for the value of the goods.

EXCHANGES

If you would like to exchange your product for another style or size, you can also arrange this via our returns portal .

Returns labels are available free of charge for exchanges (including international customers, where available)

We will arrange to dispatch your exchange as soon as possible when we receive your item, but please allow up to 5 working days from when your item is delivered for our team to process your return.

You will receive updates via email with delivery information as soon as your replacement item is on the way.

Please note, we cannot always guarantee that your chosen item will be available for exchange but we will endeavour to inform you of any stock discrepancies as soon as possible.

REFUNDS

Please note, returns are processed when they arrive with us, this process can take up to 10 working days. Please visit our returns portal to generate a returns label. Once you have your returns label, you can take your parcel to the relevant drop off point to send it back to us. Just make sure to keep hold of your returns tracking information as proof of postage.

For all returns of over 6 items, we will charge a flat rate processing fee of £6.00.

Once we have processed the refund with our card payment company it can take 7 working days for the funds to clear back into your account.

If you have any trouble generating your return via the portal please email us info@charlottemillsbridal.com and we’ll be more than happy to assist you.

Additional information if you are returning from outside the UK:

If you have purchased your own return postage, It is important that you inform your chosen courier that your parcel contains British goods that are being re-imported into the UK in an unaltered state, and provide them with proof of the original export from the UK (Air Waybill, Commercial Invoice, etc) if possible.

As an additional step, it is worthwhile marking your package clearly with the words “RETURNED GOODS”.

This should ensure that UK customs authorities do not charge import duty. If your package is not clearly marked and duty is charged it is regrettable that Charlotte Mills Ltd will refuse delivery and the goods will likely be returned to you.

Please email info@charlottemillsbridal.com if you need more information or advice on returning your shoes.

RETURNS ADDRESS:

Charlotte Mills Ltd, Saddleworth Business Centre, Huddersfield Road, Saddleworth, Greater Manchester, OL3 5DF