Charlotte Mills Black Friday FAQ

Charlotte Mills Black Friday FAQ

Black Friday is fast approaching, and we thought we would put together a FAQ to make sure you have all the information you need when shopping with us!

What is the returns policy for items bought on Black Friday?

To receive a full refund on items purchased in our Black Friday Sale, you will have 14 days to return, the 14 days starts from the day you receive your order.
If you would like to return your order for an exchange or credit note, we have extended this time to 45 days. We will not accept any returns after this time.
How do I return my order?
You will receive a QR code in with your order, scan this code to create a free returns label, and instructions of how to return your order.
Orders must be returned within 14 days to receive a refund or 45 days for exchanges/credit notes.

Can I order more than one size?

You can order multiple styles and sizes, just be sure to return your unwanted items within the stated time frames.


Will items be restocked during the CM Black Friday sale? 

We have limited stock, and once it has gone it will not be replenished.


What are the international shipping options?

Shipping internationally is costed at £20. You will have 14 days from the day you receive your order to return. Return shipping would be your responsibility.

If you are based in the US, please visit our US website to avoid customs and order with free shipping and returns. 


What's the expected shipping times for UK orders?

We will send all orders out as soon as possible but please be aware that due to unprecedented demand and Royal Mail strikes that there may be slight delays.

Your order should be sent out within 5 working days, and various shipping is available.


What discounts will be available?

We have up to 25% off everything.  


When does the sale start?

8am GMT 25.11.22


If you have any other questions, please email us or send us a dm on Instagram @charlottemillsshoes.


We would love to see you receiving all of your orders! Please tag us in your unboxings @charlottemillsshoes

Previous post
Next post